El-Khaber deals with original auto spare parts (agent company) and approved high-copy and copy spare parts only, and does not deal with counterfeit parts at all.
The El-Khaber's online store warranty is based on the warranty of the agent or authorized distributor of the part, and the warranty period and mechanism vary according to the type of part, its classification and its supplier, in accordance with the conditions of the Ministry of Trade and Industry in the Arab Republic of Egypt.
All parts sold on the site are new and unused, and the "El-Khaber" follows inspection procedures for each part sold to ensure its suitability and quality.
In the event of a manufacturing defect in the part, the customer must provide evidence of the manufacturing defect, and then coordination will be made with him for the return or replacement procedures if the evidence is correct, and if it is not correct, the El-Khaber has the right to keep the part with the shipping value.
Conformity
The "El-Khaber" seeks to ensure that the part selection matches the vehicle, by identifying the vehicle and then choosing the compatible parts with it, while emphasizing that this does not mean that the parts are 100% compatible, and the responsibility for complete verification remains with the customer.
The following cases are excluded from the warranty:
Misuse of the product or incorrect installation by the customer or another party.
The specified warranty period (7 days) has expired after purchasing the item.
It is not permissible to open the item and replace its components or parts or tamper with it. If this happens, the warranty will be considered void.
The warranty does not include incorrect installation or incorrect programming. If any damage occurs to the item as a result of installation, the warranty will be considered void.
The warranty includes the item that does not work as required, and does not include a difference in the shape or specifications of the item due to the order or incorrect preparation by the customer.
All returned items must be in new condition and can be resold. A return request will not be accepted for any item that has been used, installed or disassembled.